At Towtek Towing, we are committed to protecting the privacy and security of our customers and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with our services, both online and offline. By using our website or services, you agree to the terms outlined in this policy.
1. Information We Collect
We collect different types of information to provide and improve our services, including:
a. Personal Information
This includes information that can identify you as an individual, such as:
-
Name
-
Contact details (phone number, email address, and mailing address)
-
Vehicle details for towing and roadside assistance requests
-
Payment information for billing purposes
b. Non-Personal Information
We may collect non-personal information about your interactions with our website, such as:
-
IP address
-
Browser type and version
-
Pages visited on our site
-
Date and time of your visit
c. Cookies
Our website uses cookies to enhance user experience. Cookies are small files stored on your device that help us analyze site traffic, customize services, and remember your preferences. You can adjust your browser settings to refuse cookies, but some parts of the site may not function properly.
2. How We Use Your Information
Towtek Towing uses your information to:
-
Provide and manage towing and roadside assistance services
-
Respond to your inquiries and communicate with you about services
-
Process payments and manage billing
-
Improve our website and customer service
-
Send you updates or promotions (only with your consent)
We do not use your personal information for any purpose other than to fulfill our service obligations and improve our offerings.
3. Information Sharing and Disclosure
Towtek Towing does not sell, trade, or rent your personal information to third parties. We may share your information only under these circumstances:
-
With Service Providers: Trusted third-party providers may assist us in delivering services, such as payment processing or dispatching towing assistance. They are required to protect your information and only use it for service-related purposes.
-
Legal Requirements: We may disclose your information if required by law, such as in response to a court order or government request.
4. Data Security
We implement a variety of security measures to ensure the safety of your personal information. Towtek Towing uses secure servers and encryption to protect sensitive data, including payment details. However, no data transmission over the Internet is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
5. Your Privacy Rights
Depending on your location, you may have rights regarding your personal information, including:
-
Access: Request a copy of the personal data we hold about you.
-
Correction: Update or correct inaccurate information.
-
Deletion: Request that we delete your personal data, subject to legal and contractual obligations.
-
Opt-Out: Choose to opt out of receiving marketing communications.
To exercise these rights, please contact us at the information provided below.
6. Children’s Privacy
Our services are not directed toward individuals under the age of 18. We do not knowingly collect or store information from minors. If you believe we have collected information from a minor, please contact us immediately, and we will take appropriate action to delete the data.
7. Third-Party Links
Our website may contain links to third-party websites. Towtek Towing is not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any linked sites you visit.
8. Changes to This Privacy Policy
Towtek Towing reserves the right to update this Privacy Policy at any time. When we make changes, we will post the revised policy on our website and update the effective date. Please review this policy periodically to stay informed about how we protect your information.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Towtek Towing
Address: 8907 S Exchange Ave, Chicago, IL 60617, United States
Phone: (312) 860-1323